Skip to main content

Muni Feedback: Better, Faster, Easier

Muni Feedback: Better, Faster, Easier
By Nehama Rogozen

people heading into the subway at Civic Center Station

Every month we receive approximately 2,000 pieces of Muni feedback through 311. Customers submit praise for their favorite Muni operators, ask why their bus didn’t pick them up or suggest improvements to make routes more efficient. We are launching a new feedback system to make submitting feedback easier and our responses more transparent.

This new system has an easy to use form on our webpage that will allow you to easily submit feedback and follow your case from submission to outcome. We hope this additional transparency will help you better understand your case is progressing.

Some of the new Muni feedback features are:

  • Submit feedback your way, any time of day – at sfmta.com, calling 3-1-1 or using the 311 Mobile App.
  • Share relevant information – you can upload attachments and images when contacting us via the web or the 311 Mobile App.
  • Check the status of your case anytime – using the online case lookup tool, or by calling 311.

The Muni Customer Service team reviews feedback in the order that it is received, investigating and sending it to the appropriate team for further review. This system will allow us to better communicate the status of your case and to provide a short explanation of the outcome.

Both 311 and Muni Customer Service staff will have access to this system for follow-up, and your complete contact history going forward will be available to staff. This will allow us to monitor and act on issues that riders face.

The SFMTA uses your feedback to understand your concerns and make improvements. That can mean, when possible, adjusting service on a route, providing more operator training and understanding how people use our system.

Specific employee complaints are sent to the relevant manager to investigate and take appropriate action. We do not provide specific information relating to staff discipline due to confidentiality.

We greatly appreciate everyone who takes the time to report a problem or share some praise. Feedback on Muni service and this new system will help us continue these improvement efforts.

Thank you!



Published March 14, 2020 at 02:16AM
https://ift.tt/2QbaEFe
Labels:

Comments

Post a Comment

Popular posts from this blog

150 Years Ago Today – The Cable Car is Born

150 Years Ago Today – The Cable Car is Born By Kelley Trahan August 2, 2023, marks the 150th anniversary of the world’s first successful cable railway, born right here in San Francisco. To celebrate the occasion, we bring you the story of Andrew Hallidie and the very first cable car company, the Clay Street Hill Railroad.  Andrew Hallidie (1834-1900) was a pioneering inventor and entrepreneur who changed urban transportation. In 1852, at the age of 18, Hallidie emigrated with his father from the United Kingdom to San Francisco during the California Gold Rush. His father, an engineer and inventor, had a wire rope patent that played a crucial role in his son's future success.   Portrait of Andrew Smith Hallidie in 1890. Inspired by his father's wire rope business, Hallidie developed a steel cable mineral mine hauling system in 1857. About a decade later, he designed a wire rope aerial tramway for transporting materials over mountainous terrain. Then, after a stint in bridg...
Post a Comment
NEXT

Shared Spaces are Here to Stay. Permit Renewals are Due January 15, 2023.

Shared Spaces are Here to Stay. Permit Renewals are Due January 15, 2023. By Anne Yalon Shared Spaces, amongst many other benefits, allows our residents and families to enjoy safe and social outdoor dining. Seen here are the the owners of Tio Chilo’s Grill and their children in the restaurant’s parklet on 24th Street in the Mission.  San Francisco’s popular Shared Spaces program allows merchants, restaurants and arts and culture organizations to use the curbside, sidewalk and other public spaces to conduct local business activities and stay afloat. What emerged as an economic lifeline during the pandemic is making San Francisco’s streets more energized, engaged and activated. Many of the Shared Spaces parklets have become central gathering places for the local community. “ Our parklet makes me feel like when I go to Mexico, where outdoor seating is everywhere. People end up joining their friends in our parklet. It is a space for our customers and our community," said Liz V...
Post a Comment
NEXT

Virtual Parade and New Central Subway Art Ring in Lunar New Year

Virtual Parade and New Central Subway Art Ring in Lunar New Year By Sophia Scherr We are entering the year of the Ox, typically symbolizing hard work, positivity, and honesty. This year the SFMTA will continue the tradition of celebration with the virtual San Francisco Chinese New Year Parade   on February 20th at 6 pm on KTVU. Celebrating Lunar New Year and the San Francisco Chinese community has been a long-standing tradition for many of us. In 1849, San Francisco’s population swelled to 50,000 and many of the new residents were Chinese immigrants, coming to work in gold mines or on railroad lines. By the 1860’s, the Chinese were eager to share their culture with others and the annual tradition of parade and pageantry was born. A variety of other cultural groups throughout the city were invited to participate, and they marched down what today are Grant Avenue and Kearny Street with colorful flags, banners, lanterns, and drums and firecrackers to drive away evil spirits. The c...
Post a Comment
NEXT